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Injured traveller calling for assistance while a companion organises documents

Troubleshooting

24 August 2026 12 min read

What Should You Do If You Get Sick or Injured Overseas?

Follow the practical steps for getting medical help overseas, contacting your insurer, managing payment, collecting documents and arranging safe travel ...

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Traveller waiting beside an empty airport baggage carousel

Troubleshooting

23 August 2026 10 min read

What Should You Do If an Airline Loses or Damages Your Luggage?

Learn exactly what to do when an airline delays, loses or damages your luggage, including reporting, evidence, expenses, insurance and complaints.

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Suitcase and smartphone at an airport gate beside a disrupted flight display

Troubleshooting

22 August 2026 10 min read

What Should You Do If Your Flight Is Cancelled or Delayed?

Follow these practical steps when a flight is cancelled or delayed, including rebooking, refunds, expenses, travel insurance and Australian consumer rig...

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